SHIPPING & RETURNS POLICY
Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout. If you would like clarification on shipping prices or times please contact us at eu@suicoke.com
Unfortunately we do not offer a Next Day delivery service. Although, if you place an order before midday your order will be shipped out the same day. If you'd like to request for your order to be delivered Next Day then please contact eu@suicoke.com.
We are currently working at an 1-4 working day estimated delivery schedule.
Should there be a delay or issue with your delivery, please contact eu@suicoke.com for help in resolving the problem.
If you have any further questions relating to shipping to within the EU, please contact eu@suicoke.com
All orders will be shipped with DPD Classic.
We are currently shipping to the countries provided below
| COUNTRY | ESTIMATED DELIVERY | € |
| NETHERLANDS | 1 DAY | €5.99 |
| BELGIUM | 1 DAY | €5.99 |
| GERMANY | 1-2 DAY | €5.99 |
| FRANCE | 2 DAY | €10.00 |
| ITALY | 3 DAY | €10.00 |
| DENMARK | 1 DAY | €10.00 |
| AUSTRIA | 2 DAY | €10.00 |
| SPAIN | 3 DAY | €10.00 |
| CROATIA | 5 DAY | €15.00 |
| CZECH REP | 4 DAY | €15.00 |
| FINLAND | 4 DAY | €15.00 |
| HUNGARY | 3 DAY | €15.00 |
| POLAND | 3 DAY | €15.00 |
| SWEDEN | 4 DAY | €15.00 |
| SLOVAKIA | 3 DAY | €19.00 |
| SLOVENIA | 4 DAY | €19.00 |
Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don’t receive any shipping confirmation, please contact us at eu@suicoke.com
FREE SHIPPING
From time to time SUICOKE EU offers free shipping offers. To be kept up to date and find out when these offers are valid please sign up to our mailing list here. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
-----------------------------------------------------------------------------------------
We are happy to return full price and sale items from our online store (some exclusions apply*) within 14 days of purchase.
Please note that we don't offer exchanges. If you'd like to exchange for another size, we recommended ordering the correct size and return your original purchase - we'll issue the refund once we've received the return.
You can return your order by simply emailing us at eu@suicoke.com and then take the following steps by registering you returns here, please fill in the information and emailing form back to us, then post/courier the items back to us using the address given below:
For all European orders, please return your orders to the address stated below:
SUICOKE EU
James Cargo Fulfilment (NL) BV
Unit 8F, Fokker Logistics Park
Fokkerweg 300
1438 AN Oude Meer
Netherlands
Please note, that all returned goods are at your expense. We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse.
Please complete the return slip that came with your order and include it with the item being sent back. You can download a returns slip here.
Refunds are normally processed within 7 working days and all refunds will be made to the method of payment originally used when placing your order.
WE DO NOT ACCEPT RETURNS ON SALES ITEMS. ALL SALES ON SALE ITEMS ARE FINAL. IF SALES ITEMS ARE RETURNED, THE PACKAGE(S) WILL BE REFUSED, WHICH SUICOKE EU / UK WILL NOT BE HELD RESPONSIBLE FOR. UPON ORDER CONFIRMATION, PURCHASE ORDERS CAN NOT BE MODIFIED.
For any additional questions regarding returns or to request a return, please submit here.